Connection approval

For each connection to a distribution system of district heating and cooling or its modification, a user of the system, as the beneficiary of the connection approval must obtain a connection approval from the distributor.

Conditions for the connection are determined in the system operating instructions or in general contractual terms and conditions if the activity is carried out as the commercial distribution.

A connection to a consumers-owned distribution system is allowed to a consumer who, under the regulations governing the rights to parts of buildings, is not a co-owner or common owner of the distribution system concerned, provided that the consumer obtains the approval of the local community.

Supply contract

A heat or other energy gas supply contract between a consumer and a distributor must be concluded in writing, or in electronic form; consumer must be protected against unfair or misleading sales methods of distributing heat or other energy gases.

A distributor providing a service of general economic interest can also conclude a contract for the supply of heat or other energy gases with a person who is not the holder of a connection approval if that person has obtained the authorisation of the holder of the connection approval to off-take heat and other energy gases through the connection of the approval holder.  

Information on current prices of heat and other energy gases, and general terms and conditions which regulate the connection to the system must a heat distributor provide in a single point of access to information.